Ok,
So frustration has led me to posting. Am I the only one to be getting fed up with Comcast and my ‘HD’ receiver? Don’t get me wrong, I absolutely love the few HD channels that I do get (ABC, CBS, Fox), but I would be even more thrilled if the remaining channels that my receiver claims I get would result in anything more than a ginormous black screen. I have put up with it for a while, and out of fear of dealing with Comcast customer service I have managed to ignore the problem…. until now. I really wish that my Discovery in HD would work. Every time I see one of those awesome nature shows on the HD guide, I get my hopes up only to have them dashed by the black screen. Now, here I am on another saturday with no ESPN (1 or 2) in HD. Sure, the regular stuff works but watching football on HD versus SD is hardly the same. The final straw was when my Showtime in HD started acting up. All of the sudden, the ‘Weeds’ watching parties at my house were so rudely interrupted by digital breakdown. If you’ve seen it, you’ll know what I’m talking about. That is where I draw the line. I finally called up Comcast to have a tech come out to fix the problem. So, here I am on Saturday morning waiting for a knock at my door.
I’ll admit that I was a bit puzzled by the random phone numbers ringing my phone well before the appointment, but as I usually do, I let them ring through to voicemail. If they aren’t trying to sell me something, they’ll leave a voicemail right? Well, finally at 5 minutes past when my appointment was supposed to start, I receive another random number call from an (888) number, and they finally leave a message. I check the message and it is a Comcast CSR announcing that they have repeatedly tried contacting me (2 calls with 0 voicemails) and will be cancelling the appointment for today. I instantly call back on the (800) number left in the only voicemail I received and quickly figure out that it’s just another of their dozen main queue numbers. I finally get a hold of a rep, and I am told that the tech is only required to call twice and then they cancel. I raised issue with the lack of voicemail, and the CSR did agree that it was not unusual to not answer unknown numbers, and that a voicemail should’ve been left. So, they look further into their notes and they see that the tech claims to have left a sticker on my door. Huh? No sticker here. I’ve been a full 5 feet from the door all morning and there was never any knock or sticker (on my door nor a neighbor’s). Now, it’s personal. The best that the CSR can do is apologize over and over and reschedule another appointment for Tuesday. I really hate to take my frustration out on the CSR and I try not to do so. I just tell them that’s fine and I’ll just start calling the hell out of the phone number that dialed me and left no voicemails earlier. I am informed that the field techs do not answer their phones, but I don’t intend to let that stop me.
So, I begin calling the number, and after a couple of rings it goes to a voicemail with the creepiest greeting I’ve ever heard (just breathing into the phone… no words) and it dumps me into the post-beep abyss. I hang up to call back again, and am most definitely sent into voicemail early and I left a message this go-round. It probably could’ve been a friendlier message, but after officially wasting a Saturday morning on them, I just didn’t have it in me. It wasn’t nasty, but I did let them know that I never received any door stickers that they claimed to have left. Anyway, I realize at this point that I probably don’t want this guy coming out to try and fix my cable anyway, but that doesn’t make me feel any better about the situation.
I call back to Comcast again, asking for the local dispatch center telephone number (Google turned up nothing but more indirect lines to the main queue). Of course, they won’t give it to me. I get an earful from the new CSR about how after the tech has called twice, they close the case and won’t touch it again. She tells me that she can escalate the case, but that it won’t go anywhere. I figure that I’m stranded here and have time to kill anyway, so I ask her to go ahead and escalate it.
And now here I am frustratedly twiddling my thumbs. Just disgusted with the disconnect between the call centers and the actual dispatch centers. The CSR claimed that she can’t even call the dispatch center (hence the escalation).
So, has anyone else had the runaround from Comcast here in town? I know that it’s not like this is a local issue as this seems to be the case with Comcast/(insert huge corporation name here) style organizations all over the world. However, I think that this blog could be a very useful avenue for friendly advisories of which companies to avoid, or even better for useful information such as the ’secret’ backdoor phone numbers for places like the Comcast dispatch center.
I realize that I’ve probably flown off the handle a bit for a simple cable tv tech appointment, but it really irritates me that they don’t leave a voicemail to identify themselves and especially when they claim to have left a door tag that they obviously didn’t.
Anyway,…..
</rant>
Popularity: 8% [?]
Tagged as: Charlottesville, Gripes, Idiots, Local Business, Rants
Need to vent your stuff to City Council via emails. Comcast has a contract and is only allowed a certain number of complaints before they have to start paying fees and the contract can become an issue.
Me, love my Dish and DVR.
Comcast has promised me over the years that they will send someone out to do a site survey, and someone will be in touch with me in 5-7 days with the results. Each time I let a week go by, and then call. I am told they are running behind schedule, and someone will be out within the next five to seven days. After getting the run around like this three times first two years ago, and then again last year, I just this past week called again. Let’s see if they show up this time.
Two years ago (just after Comcast took over Adelphia), the woman told me when I called for the third time to not waste Comcast’s time with my calls. She said Comcast is too busy to take calls, so don’t call them, they will call me. Other than that one occurrence, the CSRs have been nice enough.
Comcast was worthless, in my experience. They kept trying to charge me $400 for not returning my cable box - this was when I *still* had an active account with them. Finally got sick of having them tell me it’d be fixed on my next months bill and actually gave them their cable box back. Don’t miss TV (much) but I’m going to be hurting when Battlestar Galactica season 4 starts up (yeah, I’m a geek).
Anyone have an experience with local HD over the air broadcasts?
Thank you for bringing up Comcast! I have had it with them myself over a different issue. They have started blocking c-span 2 (book TV on the weekend) on Saturday night and when I have called the last 2 weekends they have variously lied to me, not known anything about it or been impossible to reach. I had Direct TV in the country and loved it. Comcast has been horrible, lots more outages than sattelite, very rude or unhelpful customer service with a few exceptions, more expensive by far and now they are raising their rates again for this lousy service.
City Council gave COMCAST the contract, City Council needs to take it back. I think we need to have a petition drive to get City Council to look at this issue. Why is Charlottesville letting a company overcharge its residents/citizens and provide lousy service and why don’t we have c-span 3? (Okay, that last is my personal pet peeve….).
I never let Comcast come out to my house because the problem is never with my receiver, it’s always on their end. Oh and I forgot, Comcast ripped off my elderly mother for months until I called and complained, billing her for service she had cancelled.
I’ll just assume everyone has seen the article linked to by clicking on my name. But I’ll reprint part of it here:
“After repeated attempts to change her phone service from Verizon to Comcast’s Triple Play during a week in August, the 75-year-old Bristow resident with a heart condition took out her frustrations at the Manassas payment center on Center Street.
Shaw was arrested for disorderly conduct after she took a hammer to several items in the office - all the while saying, ‘Have I got your attention now?’”
Haven’t we all wanted to do that at some time in our lives to the cable company?
Comcast = lame.
I think I preferred Adelphia, even when they were being run into the ground by their idiot CEOs with their embezzling.
Comcast was handing out cheap little towels at the game yesterday. Glad to know my exorbitant service fees are going the distance to provide college students with 5 minutes worth of “ooh, free stuff” pleasure.
I like my Comcast cable internet, but they charge a lot for TV. That’s why I’m glad I have DirecTV. I get like 180 channels plus about 50 sports channels for the same price as the basic cable on Comcast.
Here at Chez Stanley, we watch free over-the-air HD on a cathode-ray-tube television, which boasts an ATSC tuner.
Free!
I’ll make this simple and brief as possible.
Comcast blows. The reception is terrible and the picture and/or sound CONSTANTLY go out for several seconds at a time, sometimes leaving crucial dialogue out. They also have a problem with some kind of box or wire going down, thereby screwing up all the boxes in the area. Not only does this lead to a week without TV while they drag their asses replacing boxes, but they do nothing to fix the problem and it happens again(during season premiere week no less)! Plus, we lost everything that was saved on the DVR in the process both times. Their customer service is incredibly unhelpful adn powerless, so the company has effectively castrated all of their customers and left them powerless to do anything. Their rates are ridiculously high, and we don’t even get service worth that cost (we were the last to get digital cable, the last to get DVR, and we still don’t have On Demand).
I HATE COMCAST. What’s the story on Embarq…any particularly good/bad experiences for any of y’all?
On a side note, can somebody explain to me why you enter in all different kinds of account/ID numbers for the computer when you call, then when you get a live person, you have to give it all to them again?
PS: In case you didn’t notice, I am OBSESSED with TV. Time to go watch some right now as a matter of fact.
OMG, don’t even get me started.
Instead, I would like to sum up my frustration/malcontence by saying, “RAWRRRRRRRRRRRR!!!!!”
aren’t monopolies a wonderful thing? Wish I could get DirectTV in my building…
I have another suggestion for all of you: get rid of your cable. Netflix is much less frustrating. For less money, you can get all the movies and tv shows without commercials. I have chosen Netflix over cable and am super-satisfied. All the TV shows come out on DVD now, so I can watch them when I want to and without commercials.
I echo the hate for Comcast. We went for satellite television and it has been loads better. We use dishnetwork over DirecTV, but that’s just a matter of what trade-offs you want to make regarding local channels and black-out channels. I highly recommend dishnetwork (and I recommend Embarq’s DSL service).
Donk, given the time, I could have written the EXACT same posting you did. I underwent this exact same scenario except it lasted for a month. I missed 1 phone call from them (in the loo), and called it right back, b/c I could see the truck was still parked on my street. Didn’t pick up. Called again, voicemail box is full. Called comcast, told them the truck was RIGHT THERE, it had just pulled away. They said they’d call the truck and have them come back. Never did. 1 week later, they came. It was a shitty box. What do you know?
THEN I call to make sure my account will be properly credited, and they announce to me that their billing for my account was all messed up and they’ve been undercharging me. Which they haven’t. It looks like they’ve been underbilling me, b/c each month I’ve had service down for at least a week or 2 and it’s been prorated. AAAARRRRRRRRRG. Thanks from bringing this up, DonK.
Tuffy
I think this is one of the businesses in Charlottesville where poor customer service is the norm. Maybe we should run a poll…
Well, I hesitantly rescheduled on Saturday for Tuesday. They just called from another (888) number to remind me of the appointment. I feel bad to have given the CSR so much flak, but I guess that I can take comfort in believing that she has lied (read her script) to other customers at some time. I basically asked that she put a note asking the tech to leave a message, which she said the tech would not do. Further pressing of the issue resulted in no change in her stance. She also said that they’d call me DURING the appointment time, and assured me that it wouldn’t be BEFORE such as it was last time. I also reminded her that they never even came to my house last time, which she didn’t have any defense for. Finally, I felt bad for the defenseless level 1 CSR and let her go, after letting her know that almost everything that they had down in the notes on the comcast side conflicted with what actually happened last time.
Now, I’ll have to swallow my pride and let the tech try to do their job if/when they show up tomorrow. I realize that if I don’t make them feel very welcome, they certainly aren’t going to try too hard to get me fixed. This whole experience has certainly pulled me out of my Comcast denial and is making me reassess my tv/internet situation. My problem is that I don’t have a landline, and I have several televisions. Don’t you need a set top box for each TV w/ satellite? Is there any sort of computer system I could build up to handle the signal for different tv’s? The Embarq dsl deal is tough to pass up except for the landline requirement.
Anyway, I’ll report back tomorrow. For the record, I completely expect them to push the blame back on me somehow. I’d bet the section of cable between the street and my house will be the winner. Stay tuned…..
Oy- Get a digital power boosted antenna and you get very good Hd reception for the feeds when they are made. Cost about $50. I did this and now get digital signals for 12 local feeds in Cville.
Allison- YOU gotta write City Council, not just belly ache in this forum if you really want to be heard….
Donk: When I signed up for Dishnetwork they asked me how many TVs I had, and told me that I could get free equipment for up to 4 TVs (I only have two). The equipment itself was free, installation was free, wiring in the house was free. The equipment came with built-in DVR (think Tivo), which works for each TV (tuner) separately.
I was initially somewhat nervous because cable advertising had implied that the equipment I got from the satellite TV company wouldn’t receive any sort of free service, but that wasn’t the case at all. When the hard drive in my first tuner/dvr went south, they overnighted a replacement and return-shipping for the busted one. Been running on that one for years now with no problems.
I think the only possible reasons someone might want to stay with comcast over satellite are 1. There’s some channel they carry that you can’t get from satellite, or 2. There’s some HD content that you want off comcast that you can’t get over satellite.
If neither of those are your reasons, then what are you waiting for?
3. Can’t put up a sattelite dish in your building…
(I know the law says I’m allowed, but there’s no place to put it)
Hmm… that’s a pretty strong endorsement for DishNetwork. Especially if they were willing to wire up a couple of rooms that I don’t currently have real walldrops in. I think I could deal with having to operate on 4 receivers, given that a couple of sets might just share one. If you don’t mind my asking, roughly how much do you pay a month? Are you able to get the ESPN’s at all, but preferably in HD? ABC, CBS, NBC? I don’t really need the locals, but they’d be nice. I could resort to OTA for the locals in HD if I had to. Now that I’m laid up for the next several months, it wouldn’t be so bad to have a landline in the house so that I could work without holding a cell phone to my head all day. Maybe I’ll reevaluate my setup soon. $25/mo for DSL is a pretty solid plus on the Embarq side. As much as I dislike Sprint, I’ve had pretty solid service elsewhere with Embarq.
Comcast has famously poor customer service. However, the city won’t discontinue their contract because there is no other municipal pay-TV provider (non-satellite) offering service in Charlottesville at present. My guess is Verizon will offer their fiber optic video offering within the next few years, but it will awhile.
In the meantime, Dish works fine for me.
Hey I’ll bet cVillain could move some mountains..or run some petitions if people wanted to suggest ideas for that sort of thing, so don’t tell Allison to go away
Donk: It sounds like you are having signal strength issues. If you have any splitters inside your house try pulling them out and seeing if that fixes things. I had the same problem with the non-network HD channels, and a tech came out, replaced all the wiring on the outside of my house with RG-6 (it used to be the thinner RG-59) and now things are awesome.
If you keep having repeat issues after a tech comes out, I have a contact at executive customer service at Comcast. When I was having issues with cablecards, one call to her had the local lead technician calling me within hours and hooking me up. Feel free to email me if your tech visit, whenever that is, isn’t able to fix the problem. (My email address is my website address, just change the first “.” to an “@”).
anoop: Yep. I had suspected that and ran the line directly from the street, bypassed all splitters and the cable modem and gave it a shot on a gameday. I was desperate for an ESPN HD signal. Still no luck. And that certainly wouldn’t fly for normal operation around here. After doing a little more research on the costs of Embarq and DishNetwork versus a solo Comcast account, I’m close to breaking even. I’m paying a little less for Comcast right now, but by the time they realize that my intro promo has expired, I’ll be paying way more. I figure that for ~$120, I can have dsl, a landline, and super tv (200+ and 30+HD’s, including locals). The cost of adding Showtime (gotta have Weeds) and the additional boxes will be the true determining factor. I also managed to find a little trick for a nice discount stacked on top of their current best promo. I’ve basically already made up my mind. It will now depend on how well the visit goes tomorrow, as to whether I go all lazy and fail to cancel Comcast, or I get productive and set myself up even better. I’ll be reporting live from the side of the battlefield tomorrow. I could call to cancel the appointment, but then I’d be depriving them of the opportunity to redeem themselves or go down in a blaze of stubborn blame pushing.
Much thanks for the offer, though. If I decide to stay Comcast, I’ll definitely let you know.
Dudes, someone hates Comcast WAY more than you do. Check it out:
http://www.comcastmustdie.com/
And it’s a serious blog. He’s trying to do the same thing that the people who hated Dell did; create a central site for dissatisfied customers to get the company’s attention. Go there and read and post. It actually did some good for the Dell customers.
The reason I switched form DirecTV to Comcast is because of HD. In Charlottesville, only NBC is broadcast in HD. While the other stations have digital signals, they are not HD. So with Dish, you won’t be getting ABC, CBS, or FOX in HD.
Now, it may be possible in your location to pick up the Richmond stations with a big enough antenna. Anyway, there’s plenty more info here at AVS Forum:
http://avsforum.com/avs-vb/showthread.php?t=386678
Here’s my rant about Comcast, which I’ve submitted to the BBB as well as sending to the local Comcast office (400 Westfield Road, fyi).
Letter:
RE: Digital Cable Service Issue – without service for over a week now
Dear Sir or Madam,
I have recently had some horrible experiences with your company in response to my efforts to get a problem with my digital cable box fixed. I will simply insert below the text that I included in my report to the Better Business Bureau:
Sometime in June or July, my digital cable box stopped working, displaying a message on my screen that the “settop was not authorized for use.” I called Comcast, and was told that there must be a problem with the box, but the soonest they could send a technician would be a week later. My only other option was to go to the service center and pick up a new box myself. I did so, and the problem was solved.
On 9/28/07, the same problem occurred again. I called Comcast to report the same problem re-occurring. After going through some troubleshooting steps with the phone representative, I was again told that there must be a problem with the digital set-top box. This time I agreed to a service call, thinking that the problem could not be with the brand new box. I was told that the soonest a technician could come would be the following Wednesday, 10/3. I asked to speak with a supervisor, and informed the phone rep that I could not afford to take time off work to meet a technician at home during work hours on 10/3. Then, all of a sudden, I’m told that there IS a sooner appointment, they can have a technician out on Saturday 9/29. I received a call back from the supervisor as requested, and he assured me that the technician coming out to the house would be able to solve the problem. The technician arrived on Saturday, necessitating an early departure from a social event for my wife. He spent about one hour at the house trying to fix the problem, during which time he tried three separate new boxes with no success; the digital cable still would not work. He left the house stating that “it must be problem with the account, I’ll have the local office manager call you on Monday (10/1).”
I received no call on 10/1, 10/2, or 10/3. On 10/3, I called Comcast again to ask why noone had called me, and was told that they could find “no notes” from the service call that was made. I was forced to go through the EXACT same troubleshooting routine as the first time I’d called, and was AGAIN told that there must be a problem with my box and that they would have to send out a technician. I also asked to get a call back from a supervisor, in hopes of getting some actual solutions. I was again told that the soonest appointment was during the next week sometime, and I again repeated that I work a day job and could not take time off work to meet a technician on a weekday. Again, I was told that (all of a sudden) there WAS a weekend appointment available on Saturday 10/6. I agreed to this appointment and changed plans to be home and available. I never received a call back from a supervisor despite my request for one. On Thursday 10/4, I received a confirmation phone call to be sure I still needed the Saturday 10/6 service call. I stated emphatically that I did.
On 10/6, the technician never arrived during the specified time. When I called to ask about this missed appointment, I was told that there had never been any appointment scheduled for today, that it was scheduled for the following Saturday 10/13, in DIRECT contradiction of what I had previously been told twice on the phone.
Comcast provides terrible customer service, with no confirmation or trouble ticket numbers offered, poor record keeping of service calls, and technicians who apparently don’t know what they’re doing, both via the phone support and in-person service calls. I do not plan to pay for the last 8 days that I have been without digital cable, and will be sending this report to Comcast as well.
A disappointed customer wondering why cable TV is allowed to have a monopoly on local service options,
(name redacted)
Since this letter that was sent to Comcast on 10/8, I had a tech come to the house on the evening (5-6 PM) 10/12 (a day sooner than they said they’d come, but I didn’t complain). The tech replaced the box (the 5th box tried in 3 months), and it worked. I asked him if it was fixed, and he said “yes, for now…” I replied, “for now?” and he said the signal strength was low and they were having problems with the boxes they get from “the warehouse.” He left, and the cable worked for a while. Then, I get another knock on the door around 8:30 or 9:00 the same evening, and the tech is back with another guy and a big truck. They interrupt my evening plans without any call or warning, (I had friends over for a few drinks) and start fiddling with the box again, checking signal strength, and claimed that the strength had gone back up to a good level before they left. Yesterday (10/15) the box went into “brick mode” again. I can’t bring myself to call and complain again yet….
I HATE COMCAST WITH A FIERY PASSION. SORRY FOR THE NOVELLA.
Well, the Comcast techs just left after an hour or so of work. They never really gave me any sort of explanation as to what was going on, but they did say that the job was done 3 or 4 separate times, right before it dropped signal again in front of us. The new problem is that the internet keeps wanting to drop connection, which is why I’m rifling out an update as quickly as possible. 3 actual techs showed up for the visit and I probably regret hanging around outside after the first time they left. The cable modem dropped signal right before they left, I showed them, they reconnected and it synched up, then it dropped immediately again after they walked out the door. I managed to flag them down in the parking area and they came back up to reconnect it again. Wanna bet that it drops again? On the positive side, I do have all of my HD channels that are advertised as of now. On the less positive side, I’m worried about my internet connection which is pretty crucial while I work from home due to my recent foot-breaking, nearly Darwin moment.
Anyway, I’m still pretty sure that I’ll be transitioning to Embarq & DishNetwork.
(Psst… now that I’ve had random people walking around my house commenting to each other about my electronics, I sure wish my dog was in town and at my house. Being on crutches leaves me feeling less than usually prepared to guard my own house.)
We switched last year to Dish Network, while they were still Adelphia and the service was just as bad then. My cable would go out all of the time and they would tell me that they need to run new lines to my townhouse but never did. I call and talk to people for 4 months. They even came out an marked the ground to install the new cable but never did ( I guess they thought that would pacifier me). So I went in to the office and gave them there box back and said thank you for nothing, I’m switching to Dish and the lady told me I would be back I just looked at her and laughed.
Now I have Dish Network and 30 HD channels plus 2 DVR boxes for half the price of COMCAST. I love the DISH.
[…] had a fantastically angry discussion about Comcast a few days ago, and if anyone wanted to vent more, Comcast is “raising rates” in […]
I’ve had DirecTV almost since its founding, like 9 years, mostly because I lived in the county where there was no cable. When I moved into the city, I kept it, but ran Adelphia simultaneously for awhile, but ditched it. When Comcast came in, I ran it again simlutaneously for awhile, hoping it would be better than its predecessor, or DirecTV. It was worse than both, and its so called Hi-Def isn’t quite as high def as it should be in comparison to Directv, anyway. I kept the very basic cable for emergencies, picture in picture stuff, and local channels for like 10 bucks a month. DirecTV has 70 hi-def channels now and going to have 100 by year end and while I may sound like a walking commercial for them, I am only a fairly satisfied customer. It isnt perfect, there are issues with receiving certain network broadcast channels if local channels are available, and you will get momentary breakups during storms, and its not as easy as it used to be to call them if you have a rare customer service issue, but getting through is relatively quick compared to comcast. My overall experience with Directv, its content, its high definition broadcasts, sports, satellite radio simulcast would be rated 9.99999 out of 10 for the 9 or so years I’ve had it. one caveat: since I’ve had it so long, and have slowly added equipment, I do not know what the cost compared to cable might currently be either in start up or monthly fees.
Well…
It has happened. I finally received my first Comcast bill reflecting the full rate for all services. Suddenly, it feels like I’m ordering a pizza at ‘regular menu price’. This should be sufficient motivation to get the ball rolling on the transition to Embarq/DishNetwork. I’ll try to update if I find out anything over or underwhelming about the transition process. I haven’t actually made the decision between Dish Network and DirectTV. Does anyone have a strong argument for either? Time to start doing some research on this end…
I understand your frustration…
However as a former employee of Comcast I have to tell you how impossible the public is to deal with.
A majority of the customers are old people that have no F’N clue whats going on. Of course most of them even have HD-TV’s now and setting confusion to an all time high. Its ususally some burdened relative giving them the HDTV and turns out to be a big mistake. Hell, in most cases they dont even know how to turn the damn thing on. Then you got the cheapskates. Seriously, I doubt customers are calling the Electric company and asking for discounts all the time. ‘My bill says 120.00, how bout I start paying less??’ You cant go to the gas station and say, “I see it says 3.00 a gallon, how bout I give you 1.50 since I’ve been coming here for awhile”…. Its not a friggen negotiation. Pay the Price or take a walk.! Of course the confused foreigners are all insane…and when you ask someone to troubleshoot, everyone seems to be disabled. Way more claim to be disabled than you’d expect. I’m serious. What the hell happened to humans to be so damn fragile. I mean if youre that weak, die already and end the burden to others.
Dammit dude blame god for your misfortune, not the cable company or anyone else. Lastly, we got the so called regular people calling in like youself. Asking ‘why?’ after every troubleshooting instruction. Acting like you have more knowledge than the technician and not realizing you are lost and calling in for someone else to help you. Unable to get to a cable store cause they ‘arent skilled enough to swap the box, or ‘dont have time’ ?? im still trying to understand that one. When you run out of toilet paper or get hungry, do you wipe with your hands or starve cause you dont have time to get to a store? But then somehow has time for a tech appointment? Then if a tech has to come out, never answering the damn phonecall when the field tech’s on the way to the appointment. Calling back several times clogging up the damn phoneline so others are getting pissed for being on hold so long. Never wanting to follow company guidelines, always asking, ‘why cant you just do it this way’, and why cant this and that?’…’i know you told me this, but can I do the complete opposite instead?’ DUDE…think about it…youre calling us for help, so shut the damn mouth and open the ears for once. Take the help the way its given or go without and stop crying. Also, If you be available for a damn appointment then the services arent that damn important to you. Get a damn clue.
Anyway, I dont work for Comcast anymore, but I still side with the cable company. I suggest you get a job at comcast for a few months/year/whatever and see how pathetic customers are for yourself. I give you 1 week before you lose complete faith in the human race and keep asking yourself, ‘can people be this friggen stupid?’
Here in Loudoun, we signed up for Comca$t cable TV and high speed internet last year when they switched over from Adelphia and were running a special. Their super duper platinum TV package was $29.99 for a year. That year is over and we’re getting DirecTV back today, with a free DVR and a special deal for a year. We’re still planning to keep Comca$t high speed internet, though. We can do that, right?
I haven’t had it checked out by the DTV installers yet, but none of my neighbors have a dish and I’m surrounded by trees, so I doubt I’m eligible. For the time being, I’ve called over to Comcast and they have actually put me back on a promo deal for 1 of the 3 packages I’m on. Evidently, you can get back on a promo deal if yours has been expired for 3 months. So, I’ve been pretty happy with them lately.
Especially over the last week or so…. I noticed that now I have like 40 HD channels. Lots of documentary and sports networks mysteriously appeared. National Geographic HD, History HD, Food Network HD, et cetera. There’s even a music HD channel that has concerts more often than not. Sure, the new hasn’t worn off yet, but I’m thrilled with it so far.
Phantom1244, the “disabled” people are probably too fat to fit behind their TV’s and switch the cables!
Anyone else live in Belmont and are experiencing poor sound/visuals and/or not-so-high speed internet from Comcast?
I’ve made 3 service calls in the first month of service with no change in the quality of the service. The techs acknowledged the problem after visiting the house, but the “maintenance” division is responsible for fixing the problems on the street. The cable guys in this particular division have at one point closed the issue w/o actually checking the connectivity to the house (there wasn’t any evidence of footprints in the snow around the house). The second time they just hung a note on the door saying the problem was fixed. A quick test on http://www.speedtest.net proved otherwise.
Maybe if we organized a large enough petition in the neighborhood and get some publicity things would start to change.
Donk, what did help with the no signal on certain HD channels? I have blank screens for both ESPN HD and ESPN2 HD but get every other HD channel I subscribe to. Is it a matter of going to Comcast and switching out the box? Thanks for posting.
so to be blunt… Comcast SUCKS. Customer Service? what? I literally spent OVER an hour on the phone with an operator because my internet wouldnt work when I moved into the condo here… and the problem STILL has not been resolved. The Dish Network people reminded me of used car salesmen when I went to switch… I miss Verizon in Richmond. FIOS is the way to go… hopefully they will get here soon.